Maintenance Request

Report a repair issue and we'll take care of it. For emergencies, call us immediately.

Is This an Emergency?

For emergencies like flooding, gas leaks, fire, no heat in winter, or security issues (broken locks, break-ins), call us immediately.

Call (916) 271-5119

Submit Your Request

Choose the method that's most convenient for you.

Fastest

Tenant Portal

Submit and track your maintenance requests through your tenant portal. Include photos for faster service.

Track request status
Upload photos
View history

Submit Online

Call or Text

Speak directly with our team about your maintenance issue.

(916) 271-5119

Call Now

Email

Send a detailed description with photos to our maintenance team.

amandacaban@sacramentovalleypm.com

Send Email

Help Us Help You Faster

Include these details in your maintenance request to speed up the process:

Your property address So we know where to send help
Detailed description of the issue What's happening? Where exactly is the problem?
Photos or videos if possible A picture is worth a thousand words
Your availability When can someone access the property?
Best contact number In case the vendor needs to reach you

Emergency vs. Non-Emergency

Know when to call immediately vs. when to submit a request.

Emergencies - Call Now

Flooding or major water leak
Gas leak or smell of gas
Fire or smoke
No heat when it's freezing
No electricity (check breaker first)
Broken locks or security issue
Sewage backup
Carbon monoxide alarm

Call (916) 271-5119

Non-Emergency - Submit Request

Dripping faucet
Running toilet
Broken appliance (non-essential)
Minor cosmetic issues
Light fixture not working
Garbage disposal issues
Minor plumbing clogs
Landscaping/yard issues

Submit Request

What to Expect

We Receive Your Request

You'll get a confirmation that we received your maintenance request.

We Assess the Issue

We review the request and determine the appropriate vendor or action needed.

Vendor Scheduled

A qualified vendor will contact you to schedule the repair at a time that works for you.

Repair Completed

The vendor completes the work and we follow up to ensure you're satisfied.